Frequently asked questions

Open the editor from any product page, then choose a ready-made template or start from a blank canvas. Personalise the text, photos, colours and layout, and the preview updates live as you go. When you are happy, add it to your cart and check out.

Yes. The preview in the editor is your proof, so please review spelling, dates, sizes and layout carefully before you order. What you approve at checkout is what we print.

Contact us as soon as possible at support@frameur.com. We can often make changes before your order enters production, but once printing has begun the item is being made uniquely for you and can no longer be changed.

Use the highest resolution image you have. Small or low-resolution photos can look soft or pixelated once printed at size. The editor will warn you if an uploaded image is too small for the chosen print.

Star maps, map location prints, moon phase prints, journey prints, spiral text prints and voice prints, plus a blank canvas option to create your own artwork from scratch.

Depending on the product you can choose framed prints, posters or canvas across a range of sizes, with frame colour options shown in the editor. Pick your material and size on the product page before you personalise.

We calibrate for accurate, consistent results, but every screen displays colour a little differently. Slight variation between what you see on screen and the final print is normal.

Record or upload a short message and the editor turns the sound into a waveform you can style and personalise. It is a piece of visual art, so the finished print does not play back sound.

No. The waveform is generated in your browser from your recording, and we do not store your original audio file. Your finished design keeps only the visual shape of the sound.

We ship to the countries available at checkout, and your order is usually produced and dispatched from within your own region to keep delivery fast. Allow 2 to 5 business days for production, plus a few business days for delivery depending on your location. See our Shipping Policy for details.

Yes. When your order ships we email you a confirmation with tracking so you can follow its progress.

Usually not. Because your order is typically produced within your own region, it does not cross a border. In the rare case a shipment does, any local duties or taxes are set by the destination country and are the responsibility of the recipient.

Because every item is made to order, we cannot accept change-of-mind returns. If your order arrives damaged, defective or incorrect, we will happily arrange a free replacement or refund. See our Refund Policy for full details.

Email us at support@frameur.com within 30 days of delivery with your order number and clear photos of the item and packaging. We will sort out a replacement or refund straight away.