Shipping Policy

Frameur prints are made to order. Once you place an order it is produced by our print partner and, wherever possible, printed and dispatched from a facility in or near your own country. This keeps quality high and delivery fast.

Where we ship

We ship to the countries available at checkout. If your country is not listed, we are not able to ship there yet. The products and pricing you see are shown for your region.

Production time

Because each piece is produced individually, please allow 2 to 5 business days for your order to be printed, framed where applicable, and quality checked before it ships. Framed and canvas pieces may take a little longer than posters.

Delivery time

Once dispatched, most orders arrive within a few business days. Exact delivery times vary by destination and carrier, and can be affected by factors outside our control such as weather, customs and peak periods.

Tracking

When your order ships you will receive a confirmation email with tracking details so you can follow its progress.

Shipping costs

Any shipping charge is calculated and shown at checkout before you pay, based on the product and destination.

Duties and taxes

Because your order is usually produced within your own region, it does not normally cross a border and no import duties apply. In the rare event that a shipment does incur local duties or taxes, these are set by the destination country and are the responsibility of the recipient.

Delivery address

Please make sure your shipping address is complete and correct at checkout. We are unable to reroute a parcel once it has shipped, and orders returned to us due to an incorrect or incomplete address may incur a reshipment cost.

Delays, lost or damaged parcels

If your order has not arrived within the expected window, or arrives damaged, please contact us at support@frameur.com with your order number and we will help track it down or arrange a replacement.

Contact

For any shipping question, email support@frameur.com.